Return Policy & Refunds
At Eternal Wisdom Shop, each item is made-to-order with care. We want you to be fully satisfied with your purchase. While we cannot accept returns for buyer’s remorse, sizing, or other non-defective reasons, we do gladly accept returns and exchanges if your order arrives defective or incorrect.
✅ Eligible Returns
You may request a return if your item arrives:
- Damaged
- Misprinted
- Incorrect (wrong item, size, or color due to a fulfillment error)
To request a return,
Contact us at customerservice@eternalwisdomshop.com and include:
- Your order number
- A description of the issue
- Clear photos of the defect or error
If your return is approved, we will provide a prepaid return shipping label. You may choose between:
- A replacement item, or a full refund, whichever you prefer
🔄 Exchanges
We offer exchanges only for incorrect or defective items. We are unable to provide exchanges for preference changes such as size or color.
💳 Refunds
- Refunds are issued only for approved defective or incorrect items.
- Once we receive and inspect your return, your refund will be processed to the original payment method within 7–10 business days.
- Shipping costs are non-refundable unless the return is due to our error.
❌ Non-Returnable Items
- Gift cards
- Items marked as final sale
📩 Need Help?
We’re here to help. Contact us anytime at customerservice@eternalwisdomshop.com with questions or concerns.